From Overwhelmed to Empowered

by | May 13, 2025 | The Practice Gap

The Practice Gap

From Overwhelmed to Empowered:

Activating Knowledge for
Faster ISO 20022 and Payments Delivery

Closing the Practice Gap: Why Knowledge Engagement is the Key

to Faster, Smarter Software Delivery in Digital Transformation

Whether you’re leading ISO 20022 migration, Open Banking innovation, or cross-border payments modernisation – your success hinges not only on technology, but on your people and how they use that technology.  When we look the business imperatives of ‘aligning business with technology’ and taking advantage of new technologies, it is people who will deliver the results.

The question is: do your teams have the knowledge and capability to deliver digital transformation better, faster, cheaper?

At the heart of our offering is a Digital Empowerment Platform – a practical, AI-enhanced system designed to close the practice gap. This is the gap between what people know and what they can do – especially under pressure. It’s where projects get stuck, knowledge becomes siloed, and delivery slows to a crawl.

Our focus is on creating the space for critical thinking, even in high-pressure operations environments. We help teams dedicate just two hours a day to improving how they work – leading to immediate time savings and unlocking even more time for continuous improvement.

We create a project knowledge database for AI-driven knowledge management and engagement using AI Retrieval Augmented Generation (RAG), Knowledge Graph technology, with a Local Language Model. (protected by your firewall).
This is how we enable people and accelerate delivery of a project.

So, what makes our platform different?

We don’t just digitise knowledge – we activate it.

From Knowledge Management to Knowledge Engagement

 Traditional knowledge management systems were built for storage. They became digital graveyards – repositories where documents go to die. In contrast, knowledge engagement is about making critical knowledge findable, usable, and valuable at the exact moment it’s needed.

We’ve embedded this philosophy into the fabric of our Digital Empowerment Platform. We build a knowledge base with all the necessary documentation both garnered from external sources and your own internal documentation.

This is powered by Retrieval-Augmented Generation (RAG) AI and Knowledge Graph model – securely contained behind your firewall – our system turns internal data, documents, and experience into real-time answers and strategic insights.

It’s like giving your team a personal AI assistant trained on your organisation’s knowledge, systems, and objectives. Questions are answered in context of your project delivery, and decisions are made with confidence – delivering to the business imperatives.

Why Banks Need More Than Just Tech

You’ve seen it: the ISO20022 testing bottlenecks, the CBPR+ delivery delays, the “final-final_v6.pptx” documents scattered across Confluence, Jira, and email threads.

These are not just technology issues – they’re capability issues. People are overwhelmed, disconnected from business intent, and unsure how to act on the data in front of them.

That’s where our 3-month innovation project – our value proposition, comes in.

We focus on Cross-Border Payments and Liquidity Management, delivering real outcomes in just 12 weeks.

We do this by embedding:

  • MVP-based iterations that keep teams aligned to business value
  • AI-powered analysis of customer pain points
  • Social learning environments that enable a Community of Excellence
  • A knowledge base that evolves with your project using Local Language Models

Measurable Results That Matter

 Let’s talk impact:

  • 2-4 hours saved per employee per week by reducing time spent searching for answer
  • Faster on-boarding to do the project work and smoother hybrid/remote collaboration
  • 9:1 ROI through time saved, mistakes avoided, and knowledge retained
  • Improved employee engagement, decision-making, and delivery quality

When knowledge is used – not just stored – it drives cultural transformation. It makes teams more resilient, less frustrated, and ready to lead change rather than resist it.

And when you can share the right information at the right time, you avoid the costly rework, compliance risks, and productivity dips that so often derail transformation programs.

What Makes Our Approach Unique?

We’re not selling software. We’re delivering capability uplift across business and IT.

Our Digital Empowerment Platform includes:

 Business Capability Enablement

  • Faster decision-making
  • Alignment between tech and business
  • Real customer needs built into product design

Technical Enablement

  • Process, tools and automation using AI to improve your current practices for operational excellence
  • Process, tools and automation using AI to change the way you are working. This is the 8 categories of capability – https://devopsqa.ai/capabilities-needed/
  • Low-code quality automation
  • ISO 20022 architecture 4 AHAs of ISO 20022, Open Banking, 3-layer API model and microservices

And all of this is grounded in the Dreyfus model of learning: as understanding increases, so does performance.

The outcome? Teams that deliver faster, smarter, and with fewer errors—because they know what to do, and how to do it.

A Final Thought:

Don’t Wait for the Knowledge to Walk Out the Door

If you’re waiting until key staff hand in their notice to document what they know, it’s already too late.
(Do you even have a process that results in this?) Banks today need to build knowledge resilience into everyday workflows – and do it in a way that’s engaging, intelligent, and scalable.

That’s the value of knowledge engagement. That’s what makes your people – with our platform – unstoppable.

Empower your teams. Align business and tech. Deliver innovation faster.

Let’s close the practice gap – together.

So, what are the questions you are wanting to ask AI?

Here are examples of questions you would ask your project knowledge base:

      • What are the essential business flows for our project and list the high-level business rules? 
      • Our requirements specification states that there are 4 different charges for a cross-border payment, what are they? 
      • What are the new SWIFT rules for unstructured addresses? 
      • What are the ISO 20022 messages for Cash Management / Liquidity Management? 
      • Write a program to test bank charges 
      • Provide me test data for testing banking charges 
      • What is contract testing and how do I apply that to this project (contract testing is a new skill for testers and developers to learn) 
      • Give me a Specification-by-Example for an FI-to-FI Customer Credit Transfer (Specification by Example is one of the new skills / capabilities) 
      • What ISO 20022 messages do I need for Cash Management?

Let’s Start Something new
together!