DIGITAL TRANSFORMATION & YOUR PEOPLE:

The 8 Capabilities needed for the New Way of Working

Digital transformation centers on innovation and requires a new way of working.

It demands new skills to build capabilities in people and software engineering platforms, represented as COGS in the software delivery system.

GenAI is being used to:

    • re-imagine software delivery,
    • accelerate outcomes,
    • reduce complexity,
    • and enhance creativity in work.

1. Innovate Capabilities

  • Create a shared vision between IT and business for enhancing customer experiences
  • Design value propositions focused on helping users and stakeholders
  • Understand business processes associated with features
  • Shift to a business-led approach that delivers value and defines goals as outcomes
  • Recognize features as unique capabilities in the platform

2. Build the Right Product

  • Build products your customers want to use
  • Create shared understanding through examples
  • Implement automation early in software delivery for greater value
  • Establish short feedback loops to efficiently adapt to change
  • Ensure the right data is available for business coverage, outliers and edge cases

3. Improve Code Quality 

  • Reduce technical debt that increases cost of ownership
  • Focus on the ability to change quickly and well to meet customer needs. This is critical for successful MVPs
  • Use AI to create microservices that wrap legacy systems with new functionality
  • Build the product right with developer facing (technical) testing to ensure technical correctness and interoperability
  • Follow the ISO 20022 3-layer model (business, data, and technical implementation)
  • Define automated quality metrics suited to the project ecosystem

4. Low-Code Automation

  • Mechanize testing and other manual processes
  • Leverage low-code tools and GenAI for more effective Quality Engineering
  • Convert Specifications by Examples into executable modules
  • Combine service virtualization with SMART assets for quality and efficiency
  • Implement API testing to ensure reliable, secure interfaces

5. Platform Capabilities

  • Adopt innovative strategies for system testing to maximize outcomes
  • Create self-service environments for testing shippable code
  • Improve Software Quality Engineer skills for CI-CD pipelines
  • Generate synthetic data at test execution time for edge cases
  • Focus integration testing on ensuring interoperability

6. Automate the Boring

  • Use intelligent automation to streamline operations and minimize errors
  • Implement Robotic Process Automation (RPA) for repetitive tasks
  • Connect favourite tools with workflow automation for a personalized ecosystem
  • Develop Business Value Reporting that provides actionable insights

7. Foundational Capabilities

  • Leverage ISO 20022 to facilitate technological innovations and Open Banking APIs
  • Implement the ISO 20022 methodology’s 3 layers: business process, data, and physical message formatting
  • Use a Canonical Data Model (CDM) to unify data and ensure compliance
  • Utilize the ISO 20022 data dictionary and business catalogue for standardization

8. Professional (Soft) Skills

  • Foster a culture of knowledge engagement through collaboration and adaptability
  • Practice continual improvement with effective time management and prioritization
  • Develop collaboration and communication skills for meetings, retrospectives, and conflict management
  • Enhance problem-solving and critical thinking abilities
  • Take accountability and ownership of work
  • Build communication skills to translate between technical and business language

Let’s Build Something Together